Support

The technical support service of TFA (Techno. Fast. Automation) is offered continuously and 24/7/365 to all TFA customers with the cooperation of more than 200 professional personnel in Baghdad and 500 experienced personnel in other provinces.

Some of the most important features of this service are as follows:

• Support service via Phone calls, online chats, e-mails and in-person visits to customer’s location
• Using a variety of IT tools to provide support services
• Integration of Call Center System with TFA OSS
• TFA Smart Technical Support System
• Ability to identify call centers and to send dedicated messages.
• Smart subscriber segmentation and transfer to the relevant expert
• Real-time monitoring and reporting of calls

Traffic Usage Management

TFA Group of Companies has now launched a new system that allows you to check your traffic usage in real time by installing the Traffic Management Dashboard software. By installing this software, you will be able to monitor the status of your service, the traffic remaining in the current billing cycle and your account balance.

To use this software, first click on its link, download and install it on your system.

Note that prior to the installation of this software, you need to install Net FramWork 4 on your system, and this software can only be installed on Windows 7 and Windows 8.

By installing this software, an icon with this name will appear in your “All Program”, as well as on the task bar at the bottom of the Windows screen. Each time you click on this icon, the page will open and you can check your Internet traffic. You can use this software to manage the traffic usage. Make sure that you have downloaded this application from TFA website. If you need further information, we suggest that you read the tutorial guide on how to use the Dashboard Software for Traffic usage Management.